Ilmiya Sub-Processors List
Table of contents
- 1. Overview
- 2. What is a Sub-Processor?
- 3. Current Sub-Processors
- Infrastructure & Hosting
- Data & Analytics
- Communications
- Payments
- Security & Compliance
- 9. Data Processing Locations
- 10. Sub-Processor Requirements
- 11. Changes to Sub-Processors
- Notification Process
- Subscribe to Updates
- 14. Objecting to Sub-Processors
- 15. Previous Sub-Processors
- 16. Contact Us
- 17. Related Documents
Overview
This page lists the sub-processors that Ilmiya engages to process personal data on behalf of our customers. This list is provided in accordance with our Data Protection Addendum.
What is a Sub-Processor?
A sub-processor is a third-party data processor engaged by Ilmiya who has access to or processes customer data (including personal data) to help us provide our services.
Current Sub-Processors
Infrastructure & Hosting
| Sub-Processor | Purpose | Location |
|---|---|---|
| Amazon Web Services (AWS) | Cloud infrastructure and hosting | United States |
| Google Cloud Platform | Cloud services and compute | United States |
| Cloudflare | CDN, security, and DDoS protection | Global |
Data & Analytics
| Sub-Processor | Purpose | Location |
|---|---|---|
| Google Analytics | Website analytics | United States |
Communications
| Sub-Processor | Purpose | Location |
|---|---|---|
| SendGrid (Twilio) | Email delivery services | United States |
| Intercom | Customer support and messaging | United States |
Payments
| Sub-Processor | Purpose | Location |
|---|---|---|
| Stripe | Payment processing | United States |
Security & Compliance
| Sub-Processor | Purpose | Location |
|---|---|---|
| Auth0 | Authentication services | United States |
Data Processing Locations
Our primary data processing locations are:
- United States: Primary infrastructure and processing
- European Union: EU customer data (where applicable)
Data may be transferred to sub-processor locations as listed above, with appropriate safeguards in place.
Sub-Processor Requirements
All sub-processors must:
- Sign data processing agreements with Ilmiya
- Implement appropriate technical and organizational security measures
- Process data only as instructed by Ilmiya
- Maintain confidentiality of personal data
- Comply with applicable data protection laws
- Allow for audits and inspections
Changes to Sub-Processors
Notification Process
When we add or change sub-processors:
- We update this page with the new information
- We notify customers via email (for material changes)
- Customers have 30 days to raise objections
- Changes take effect after the notification period
Subscribe to Updates
To receive notifications about sub-processor changes:
- Email: privacy@ilmiya.com with subject “Subscribe to Sub-Processor Updates”
Objecting to Sub-Processors
If you have concerns about a sub-processor:
- Contact us within 30 days of notification
- Provide specific reasons for your objection
- We will work with you to address concerns
- If we cannot resolve the objection, you may have termination rights per your agreement
Previous Sub-Processors
Sub-processors removed in the last 12 months:
| Sub-Processor | Removed Date | Reason |
|---|---|---|
| None | - | - |
Contact Us
For questions about our sub-processors:
- Email: privacy@ilmiya.com
- Data Protection: See our Data Protection Addendum
Related Documents
Last updated: February 17, 2026