Messages

Messages are question threads you open with your teacher or school staff — not a direct one-on-one chat with another student or user. There’s no recipient field: your thread goes to your organization’s staff/admin pool, and any teacher or admin can pick it up and reply.

Accessing Messages

1. Click the Inbox icon in the top bar.
2. Click Full Inbox at the bottom of the dropdown.
3. Select the Messages tab. Your existing threads are listed here, sorted by most recent activity.

Starting a New Thread

1. Click the + button in the Messages tab.
2. Enter a Subject for your question.
3. Type your Message.
4. Click Send.

Note

There’s no “To” or recipient field — you can’t address a specific teacher or classmate. Your thread is visible to your organization’s staff/admin pool, not one individual.

A new thread appears at the top of your Messages list once you send it.

Replying in a Thread

1. Click on any existing thread in the Messages tab to open it.
2. Type your reply in the input at the bottom of the thread.
3. Click Send.

Thread Status

Each thread is either:

• OPEN — waiting for or receiving replies
• RESOLVED — marked resolved by a teacher or admin

Note

Only a teacher or admin can mark a thread as resolved — you can’t close your own thread. If you reply to a resolved thread, it automatically reopens.

Managing Your Messages

Action	How to do it
Find an old thread	Scroll through the Messages list or use the search bar
Read a thread	Click the thread to open it
Start a new thread	Click the + button, then fill in a Subject and Message

Caution

Do not share personal information, passwords, or sensitive data in a message thread.