Messages

The Messages tab shows all message threads that students have sent to you or your organization. Unlike channels (which are group discussions), messages are direct threads between a student and the teacher/admin — used for questions, requests, or personal communication.

Accessing Messages

1. Click Inbox in the Console navigation.
2. Select the Messages tab.

What the Messages List Shows

Each message thread is listed with:

Column	Description
Subject	The topic or subject line of the message
Student	The student who initiated the thread
Status	Open, Resolved, or Closed
Last activity	When the most recent reply was added
Reply count	Total number of replies in the thread

Filtering Messages

Use the status filter to narrow the list:

Filter	Shows
All	Every thread regardless of status
Open	Active threads awaiting a response
Resolved	Threads marked as resolved

Use the search bar to find a thread by subject line.

Opening a Message Thread

Click on any thread to open the full conversation — you’ll see the student’s original message and all replies in chronological order.

Replying to a Thread

1. Open a message thread.
2. Scroll to the bottom of the replies.
3. Click Add Reply.
4. Type your response.
5. Click Send.

Your reply is added to the thread and the student is notified automatically.

Managing Thread Status

After resolving a student’s query, update the thread status:

1. Open the thread.
2. Click the status control (top of the thread).
3. Change to Resolved or Closed.

Status	Meaning
Open	Active — student’s query is pending a response
Resolved	Query answered — thread closed successfully
Closed	Thread closed without resolution or after resolution

Tip

Keep the Open count low — respond to open threads promptly. Students can see the status of their messages and a quick response builds trust and engagement.