Inbox

The Inbox is Console’s unified communication hub. It brings together three distinct communication channels — class discussions, student messages, and support requests — into one tabbed interface.

Click the screenshot to open it full-size.

In This Section

Page	Description
Discussions	Browse and participate in class discussion channels
Messages	View and respond to message threads initiated by students
Support Requests	Create and manage help tickets with priority and status tracking

Accessing the Inbox

1. Click the inbox icon in the top navigation — this opens your notifications panel, not the Inbox page itself.
2. Click Full Inbox at the bottom of that panel.
3. The Inbox opens on the Discussions tab by default.
4. Switch between tabs using the tab bar at the top.

The Three Tabs

Tab	What it contains
Discussions	Class-wide discussion channels for group conversations and Q&A
Messages	One-to-one message threads initiated by students
Support Requests	Help tickets you’ve submitted to the Ilmiya support team

Creating New Items

Click the + button (tooltip “Create new”) in the Inbox, choose a type, then click Create to:

• Start a new Discussion
• Submit a new Support Case

Tip

Use Discussions for class-wide announcements and group Q&A. Use Messages to respond to individual students who’ve reached out directly. Use Support Requests when you need help from the Ilmiya team.